Shipping
Information
We are offering different shipping options to our customers which are more
cost effective and reliable.
Shipping options : registered airmail,
EMS and FedEx International Priority. FedEx does not deliver to P.O. Box,
APO/FPO or RFD addresses. Orders to these addresses will be shipped by
registered airmail or EMS.
Your Total Time for Delivery
The delivery lead time listed in
Shipping Charges Table is solely to the time when we ship to your
designated address. However, for the total time for delivery, you need to
take into the consider the availability of the product (found on the
product page of your selected item).
Total time for delivery = The product
availability time + shipping lead time
Most of our products are listed as being "Availability : In stock :
usually ships within 1 to 2 days"
and usually it will take within 1 to 2 days to complete, process and ship
out your order.
Sales Tax
We do not charge any sales tax.
However, you may charge custom duty or import sales taxes levied on
international delivery. You are responsible for these taxes.
Shipping Charges
Table
Domestic
Order - Within Malaysia
A) Registered airmail (Estimated
Delivery : 3 to 7 business days)
| Weight
(g) |
Shipping
Charges (RM) |
| 1-
20 |
$0.30 |
| 21
- 50 |
$0.35 |
| 51
-100 |
$0.50 |
| 101
- 250 |
$1.00 |
| 251
- 500 |
$2.00 |
| 501
- 1000 |
$3.50 |
| 1001
- 2000 |
$6.00 |
|
+
RM1.30 registered mail charges |
B) Poslaju
(Estimated Delivery : 1 to 3 business days)
| Weight
(g) |
Peninsular
(RM) |
Sarawak
(RM) |
Sabah
(RM) |
|
1 - 500 |
$4.73 |
$6.83 |
$7.35 |
| 501
- 750 |
$5.78 |
$8.40 |
$9.45 |
| 751
- 1000 |
$6.83 |
$9.98 |
$11.55 |
| 1001
- 1250 |
$7.88 |
$11.55 |
$13.65 |
| 1251
- 1500 |
$8.93 |
$13.13 |
$15.75 |
| 1501
- 1750 |
$9.98 |
$14.70 |
$17.85 |
| 1751
- 2000 |
$11.03 |
$16.28 |
$19.95 |
| 2001
- 2500 |
$16.80 |
$27.30 |
$32.55 |
| 2501
- 3000 |
$18.90 |
$30.98 |
$36.75 |
| 3001
- 3500 |
$21.00 |
$34.65 |
$40.95 |
| 3501
- 4000 |
$23.10 |
$38.33 |
$45.15 |
|
|
Overseas Order
A) Standard registered
mail
Singapore &
Brunei
(Estimated Delivery : 3 to 7 business days)
| Weight
(g) |
Shipping
Charges (RM) |
| 1-
20 |
$0.40 |
| 21
- 50 |
$0.75 |
| 51
-100 |
$1.20 |
| 101
- 250 |
$2.50 |
| 251
- 500 |
$4.50 |
| 501
- 1000 |
$8.00 |
| 1001
- 2000 |
$15.00 |
|
+
RM3.50 registered mail charges |
Others
| Country |
First
100g |
Next
every 100g |
Estimated
Delivery |
| Australia,
Bangladesh, Bhutan,
China, India, Indonesia, Hong Kong, Japan, Laos, Macau, Maldives,
Nauru, Nepal, New Zealand, Pakistan, Papua New Guinea, Philippines, South Korea,
Sri Lanka, Thailand, Taiwan & Vietnam |
US$1.95 |
US$0.95 |
7
to 14 business days |
| Europe
(including Russian) & Middle East |
US$2.41 |
US$1.35 |
7
to 14 business days |
| Content
of America, Africa, Canada & others |
US$2.95 |
US$1.89 |
10
to 21 business days |
| **
inclusive of registered mail charges |
EMS - National Courier
| Country |
First
500g (US$) |
Next
every 500g (US$) |
Estimated
Delivery |
| Argentina |
$18.11 |
$6.22 |
5
to 10 business days |
| Australia |
$14.32 |
$3.78 |
3
to 5 business days |
| Austria |
$17.84 |
$4.05 |
5
to 10 business days |
| Bahrain |
$16.49 |
$5.41 |
5
to 10 business days |
| Bangladesh |
$12.43 |
$2.70 |
5
to 7 business days |
| Belgium |
$16.49 |
$4.05 |
5
to 10 business days |
| Brazil |
$36.49 |
$17.03 |
5
to 10 business days |
| Brunei |
$9.73 |
$1.35 |
5
to 10 business days |
| Cambodia |
$10.81 |
$1.35 |
3
to 5 business days |
| Canada |
$23.24 |
$5.95 |
5
to 10 business days |
| China |
$12.70 |
$4.05 |
3
to 5 business days |
| Denmark |
$17.03 |
$4.05 |
5
to 10 business days |
| Egypt |
$16.49 |
$4.05 |
5
to 10 business days |
| Finland |
$20.54 |
$4.05 |
5
to 10 business days |
| France |
$16.22 |
$4.05 |
5
to 10 business days |
| Germany |
$26.76 |
$6.22 |
5
to 10 business days |
| Greece |
$20.54 |
$4.05 |
5
to 10 business days |
| Hong
Kong |
$10.54 |
$2.43 |
3
to 5 business days |
| Iceland |
$20.54 |
$4.05 |
5
to 10 business days |
| India |
$12.43 |
$3.51 |
3
to 5 business days |
| Indonesia |
$9.73 |
$1.89 |
3
to 5 business days |
| Ireland |
$20.54 |
$3.78 |
5
to 10 business days |
| Italy |
$19.19 |
$4.32 |
5
to 10 business days |
| Japan |
$12.97 |
$3.24 |
3
to 5 business days |
| Jordan |
$14.32 |
$4.59 |
5
to 10 business days |
| Kenya |
$17.30 |
$4.86 |
5
to 10 business days |
| Kuwait |
$15.14 |
$5.41 |
5
to 10 business days |
| Laos |
$11.62 |
$1.89 |
5
to 10 business days |
| Liechtenstein |
$30.54 |
$6.22 |
5
to 10 business days |
| Luxembourg |
$12.43 |
$4.05 |
5
to 10 business days |
| Macau |
$12.70 |
$2.97 |
3
to 5 business days |
| Maldives |
$12.43 |
$2.97 |
5
to 10 business days |
| Mexico |
$23.24 |
$5.95 |
5
to 10 business days |
| Netherlands |
$26.76 |
$6.22 |
5
to 10 business days |
| New
Zealand |
$15.14 |
$4.32 |
3
to 5 business days |
| Nigeria |
$15.14 |
$5.95 |
5
to 10 business days |
| Norway |
$21.89 |
$4.05 |
5
to 10 business days |
| P.N.
Guinea |
$13.78 |
$4.32 |
5
to 10 business days |
| Pakistan |
$12.70 |
$3.24 |
3
to 5 business days |
| Philippines |
$11.35 |
$1.89 |
3
to 5 business days |
| Portugal |
$16.49 |
$4.05 |
5
to 10 business days |
| Qatar |
$15.14 |
$4.05 |
5
to 10 business days |
| Russia |
$16.49 |
$4.59 |
5
to 10 business days |
| Saudi
Arabia |
$14.05 |
$4.86 |
5
to 10 business days |
| Singapore |
SG$16.00/US$8.65 |
SG$1.00/US$0.54 |
1
to 2 business days |
| South
Africa |
$30.54 |
$6.49 |
5
to 10 business days |
| South
Korea |
$12.43 |
$2.97 |
3
to 5 business days |
| Spain |
$13.78 |
$4.32 |
5
to 10 business days |
| Sri
Lanka |
$12.16 |
$2.43 |
3
to 5 business days |
| Sweden |
$30.54 |
$6.49 |
5
to 10 business days |
| Switzerland |
$17.84 |
$4.05 |
5
to 10 business days |
| Taiwan |
$10.81 |
$2.43 |
3
to 5 business days |
| Thailand |
$9.46 |
$1.35 |
3
to 5 business days |
| Tunisia |
$16.49 |
$4.05 |
5
to 10 business days |
| Turkey |
$13.78 |
$4.59 |
5
to 10 business days |
| U.A.E |
$13.78 |
$4.05 |
5
to 10 business days |
| United
Kingdom |
$17.84 |
$4.05 |
5
to 7 business days |
| U.S.A. |
$14.05 |
$4.86 |
5
to 7 business days |
| Venezuela |
$16.22 |
$5.41 |
5
to 10 business days |
| Vietnam |
$9.46 |
$1.35 |
3
to 5 business days |
| Others |
$36.49 |
$17.03 |
5
to 10 business days |
|
|
Return &
Refund Policy
|
|
| Return Policy |
| We guarantees that will be satisfied with
our products and services. You may choose to return the item you purchase
from Coolwin-video.com with the following conditions:- |
- Merchandise must be unopened and also
in good condition.
- Opened items cannot be returned unless
defective.
- You must notify us within 7 days upon
receipt of your delivery by sending an e-mail with your order number
along with a description of the items that you wish to return, to
sales@coolwin-video.com to obtain an authorization for the return.
- Unauthorized returns may be refused or
disregarded.
- Shipping charges are not refundable.
- We do not pay for the postage on
return, unless we shipped out incorrect item or an error from our
part.
- Items must be returned in securely
package and wrapped and send via reliable carrier that has tracking
capabilities. We are not responsible for lost returns.
Once we have received your returned item,
we will provide you the RMA (Return Merchandise Authorization) number and
instructions for sending back the return item to us.
You will get the a full refund on the price of that item and generally it
will take about 3 to 4 days to process a refund by issuing a Coolwin-Video
Credit for your future shopping. |
|
| Defective or Damaged
Items |
| If you receive an item that is defective
or damaged, please email us within 14 working days for domestic order and
30 working days for international order. Please include your order number
and a specify the problem of the defective of damaged item to sales@coolwin-video.com
to obtain an authorization for return. Unauthorized returns may be refused
or disregarded. Correspondence made after said period will not be
entertained. Both parties have to bear on own shipping costs and other
expenses incurred. |
Defective/damaged Items must be returned
in securely package and wrapped.
Once we have received your returned item, we will provide you the RMA
(Return Merchandise Authorization) number and instructions for sending
back the defective/damaged item to us.
We will promptly send out the replacement after we receive the product. |
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